Please browse below questions which are frequently asked and their corresponding answers. Please note that we also offer a full support section with a technical knowledge base, available here: Watchtale Support

My order hasn't arrived yet?

While the vast majority of items do arrive on time, there are occasional postage delays, especially at this time of the year. Invariably domestic orders will turn up within a couple of days, but if after 10 working days your item hasn't arrived please email [email protected] We will begin a lost in post claim, and issue you with either a replacement or a refund immediately.

What if my watch stops working?

If you suspect your item is faulty please return it to us at your earliest convenience. Our returns address is as follows:
18/109 Geeta Colony

We recommend using a special delivery service so that the item is insured and trackable on it's way back. Retain your receipt for postage and we will reimburse you for the cost if a manufacturing fault is confirmed.

Our returns department is incredibly efficient and dedicated to resolving any and all issues as quickly as possible.

When will I be refunded?

99% of refunds are processed on the day that the item is returned to us, but due to the seasonal period some refunds may take slightly longer to process. The returns department will process all refunds as quickly as possible. We ask for up to 7 working days for refunds to be processed. The Returns department cannot be reached via the phone, but if after 7 days you haven't received your refund please contact us at [email protected]

Why are your prices so low?

Watchtale delivers thousands of watches to customers every day in an absolutely efficient manner, enabling us under certain circumstances to offer special offers and exclusives.

However, just because we sell watches in great quantities, that doesn't mean you won't receive the same after care that you would benefit from if purchased at a high street store. Our sales lines are open 7 days a week and in the event of any problem our customer support lines are open Monday to Saturday. You also receive full technical support from the manufacturer, as well as their fully authorised warranty.

What if I order a watch and I don't like it?

We operate a full 30 days refund policy, where if you change your mind on any purchase you can return it to us within 30 days for a full refund. All we ask is that the watch is returned to us unworn.

Are batteries included in the watches?

Yes, brand new batteries are included in all watches. These are fitted at the factory by the manufacturer - your watch is ready to wear as soon as you receive it.

Do you sell secondhand watches?

No. We only sell 100% brand new goods.

Do you sell fake/replica watches?

No. All of our watches are 100% genuine products, supplied to us directly from the manufacturer.

Do your watches come in boxes?

Yes, all of our watches come in the official box from the correct manufacturer, exactly as you would get if you were to purchase them in a high street retailer. An example picture of product packaging is listed on each product details page.

We do not sell loose, unboxed watches.

Are these watches actually in stock?

At Watchtale, we stock all of our watches listed on this website and we currently hold over 100,000 watches in stock. So, unlike some of our competitors, we ship our watches directly from our stock so you can be assured of speedy delivery. We hold our stock in a high security warehouse, and our stock turnover is rapid - so you won't receive an old watch with a half-dead battery. Watchtale dispatches nearly 100% of orders on time.

What security measures do you take to ensure my credit card details are safe?

All of our credit card transactions are processed over a 128-bit SSL connection (provided by Godaddy - a world leader in security). This means that your credit card details cannot be intercepted or hacked. We do not store any of your credit card details. Your payment is processed securely over our payment system and no one is able to view any of your sensitive details. Our site is regularly tested to be hacker proof and for PCI compliance.

How do you send the items?

Next day delivery is available on all orders for specific pin codes. This method of delivery is fully insured.

Do you ship to international locations?

Yes. Simply checkout as usual and select your country as normal. All delivery options are displayed in the checkout process.

Can I order by telephone?

No, we do not accept orders by telephone

Can I pay by cheque?

We no longer accept cheques as payment, please see: How to buy watches.

What kind of packaging do you use to protect my watch in transit?

For maximum protection, we use our own custom-cut cardboard boxes which snugly fit the boxes of all watch brands which we sell, filled with air bags or polystyrene.

Can you deliver to work addresses?

Yes. You can choose to have your purchases delivered to an alternate work or residential addresses without a problem. Simply specify your chosen delivery address in the checkout.

Can I write to you?

You can write to us at the following address:
18/109 Geeta Colony

Do you have an email address?

Due to the large volumes of email which we receive, we do not use a direct email address. Instead, we use a database driven support system which you can access from www.watchtale.com/contactus

What if my watch stops working?

In the event of your watch having a problem, as an official dealer we can provide you with the full support that you require. As well as this, you also receive direct support from the manufacturer of the watch themselves, who usually offer a technical support helpline and guarantee center.

We provide you with full support after your purchase.